Where's My Order?

Since 2004, we have been the main US importer and supplier of Scicon bike bags and products in the USA.  Our company is located in the United States.  All orders placed through our website are processed, picked and shipped from our California warehouse.  Once shipped, we send you an email with your tracking number so you can monitor your package while in route. 

We take great pride in making sure you promptly receive your order.  If you have any questions or concerns regarding your order or any product listed on our site, please feel free to contact us by phone 805-385-3179 or email.  We want to make sure that receive the customer service that you deserve.

Please contact us if you have any of the following issues:

  • You never received an order confirmation email and/or you do not have your order number.

  • You have not received a shipping confirmation email within two business days of placing the order or your tracking number has not been updated on your account.

  • Your delivery date has passed, and you have not received your package.